Terms of service

Welcome to MyHomeSouq, a partner store of Tazah Global. By accessing or using our website and placing an order, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.

1. General

These Terms govern your use of MyHomeSouq's website and your purchase of any products listed on it. We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

2. Eligibility

By using this website, you confirm that you are at least 18 years old, or are using the site under the supervision of a parent or legal guardian.

3. Products & Pricing

  • All product descriptions, images, and prices are subject to change without notice.
  • We make every effort to display product colors and details accurately, but slight variations may occur due to screen settings or manufacturing batches.
  • In case of a pricing error, we reserve the right to cancel or refuse any order, even after confirmation.

4. Orders

  • Placing an order constitutes an offer to purchase a product. We reserve the right to accept or decline any order for any reason, including product unavailability, suspected fraud, or errors in pricing/product information.
  • Once an order is confirmed, you will receive a confirmation via SMS, WhatsApp, or email.

5. Payment

We accept the following payment methods: [Cash on Delivery / Bank Transfer / Online Card Payment — insert applicable methods]. Full payment (or advance, where applicable) is required as per the payment method selected at checkout.

6. Shipping & Delivery

  • Orders are processed and shipped through our logistics partners.
  • Estimated delivery timelines are provided at checkout but are not guaranteed and may vary due to courier delays, weather, or other circumstances beyond our control.
  • Risk of loss and title for products pass to you upon delivery to the courier.

7. Replacements & Refunds

All replacement and refund requests are governed by our separate Return & Replacement Policy, available on our website. Please refer to that policy for eligibility, timelines, and process.

8. Intellectual Property

All content on this website — including logos, images, text, and design — is the property of Tazah Global / MyHomeSouq and may not be copied, reproduced, or used without written permission.

9. User Conduct

You agree not to:

  • Use the website for any unlawful purpose
  • Attempt to interfere with the website's security or functionality
  • Submit false or misleading information when placing an order

10. Limitation of Liability

MyHomeSouq and Tazah Global shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products, to the maximum extent permitted by law.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where Tazah Global operates, without regard to conflict of law principles.

12. Contact Us

For any questions regarding these Terms of Service, please contact our customer support team through the details listed on our website.